Who is Lansweeper

Lansweeper is an industry leading asset discovery and management platform trusted by thousands of organizations worldwide. Specializing in automated network discovery, Lansweeper excels at identifying and cataloging all IT, OT, and IoT devices connected to your network. Its powerful scanning capabilities quickly gather comprehensive information, including hardware specifications, installed software, user data, and device configurations.

By providing an unparalleled level of detail and accuracy, Lansweeper enables IT teams to maintain complete visibility over their technology landscapes. Its reporting features empower organizations to monitor compliance, optimize asset usage, and proactively manage risks. Lansweeper’s effectiveness at discovering complex, diverse environments makes it an essential tool for building a trustworthy and actionable CMDB.

Recognizing this crucial need, Adroit ESM Solutions highly recommends the Lansweeper integration with Jira Service Management (JSM) Assets app to directly addresses these challenges, empowering organizations to achieve comprehensive visibility and control over their asset environments.

Comprehensive Asset Discovery

The integration seamlessly imports rich discovery data from Lansweeper into JSM Assets, ensuring your CMDB is always accurate, current, and reliable. By automating asset data synchronization, teams eliminate manual data entry, significantly reducing the chance of errors and freeing valuable time for strategic initiatives.

• Enhanced Incident Management: When incidents arise, timely resolution is critical. With detailed asset information at their fingertips, service desk agents can quickly pinpoint affected assets, understand their configurations, and diagnose problems rapidly. By reducing guesswork and improving visibility into the infrastructure environment, incident resolution times are significantly shortened, enhancing user satisfaction and service reliability.

• Smarter Problem Management: Effective problem management requires accurate data to identify patterns and root causes. By leveraging precise asset configurations provided by Lansweeper, teams can quickly correlate incidents and identify recurring issues. This comprehensive insight enables quicker problem resolution and the proactive prevention of future incidents, ultimately improving overall service quality.

• Streamlined Change Enablement: Change management carries inherent risks, especially when changes are poorly informed or insufficiently validated. The Lansweeper/JSM integration allows teams to confidently validate changes, minimize risks, and avoid disruptions caused by failed or incomplete changes.

• Proactive Request Fulfillment: Empower your end users by offering an enriched service request catalog backed by accurate, up-to-date asset inventory data. Users can effortlessly request software, hardware, or other resources knowing exactly what's available and approved. Asset managers also gain greater visibility into demand patterns, ensuring proactive asset lifecycle management and optimized inventory control.

• Efficient Asset Lifecycle Management: With ongoing, automated discovery and synchronization, asset lifecycle management becomes simpler and more efficient. Organizations can easily track asset acquisitions, installations, upgrades, and retirements, enabling better resource allocation, budget forecasting, compliance management, and audit readiness.

Our Thoughts

The integration between Lansweeper and JSM Assets eliminates data silos and establishes a reliable, centralized source of truth for IT and business teams. This source of accurate, timely asset data strengthens decision making, boosts operational efficiency, and supports compliance with industry regulations.

Ready to experience the benefits firsthand? Discover how integrating Lansweeper's powerful asset discovery with Jira Service Management Assets can dramatically transform your ITSM and ESM capabilities, streamline your workflows, and position your organization for long-term operational excellence.