Opsgenie EOL Timeline: Key Dates and What They Mean

Atlassian’s EOL announcement for Opsgenie comes with two critical dates that every Opsgenie customer should mark on their calendar:

• June 4, 2025 – End of Sales: After this date, Atlassian will stop selling Opsgenie. You won’t be able to purchase new Opsgenie subscriptions, sign up for the product, or upgrade/downgrade your plan. . (Existing customers can continue to renew their subscriptions until the end-of-support date.)

• April 5, 2027 – End of Support: On this date, Atlassian will officially end support for Opsgenie. Opsgenie will be shut down entirely, the service will no longer be accessible, and any data left in Opsgenie will be deleted after this point. This is the final deadline by which all users must migrate off Opsgenie to avoid interruption to their incident response capabilities.

What do these dates mean for you? Essentially, if you rely on Opsgenie today, you have a finite window to transition to a new solution before Opsgenie goes away. After June 2025, you’ll be unable to add new Opsgenie licenses or expand usage, and after April 2027, the product will not function at all. It’s crucial to start planning your migration now so that your on-call alerting and incident management processes remain uninterrupted.

Why Migrate to Jira Service Manager (or Compass)

The good news is that Atlassian isn’t leaving Opsgenie customers without a path forward. In recent years, Atlassian has been integrating Opsgenie’s core features into Jira Service Management (JSM) and their developer-focused Compass platform. Atlassian actually recommends migrating to JSM and/or Compass as the next-generation solution for incident response

So why Migrate? Migrating to JSM brings a host of advantages for your IT and incident response teams:

• Complete Incident Management in One Platform - JSM now includes Opsgenie’s alerting and on-call scheduling capabilities natively. This means your team can manage service requests, incidents, and on-call escalations all in a single tool. Atlassian has embedded Opsgenie’s operations features into JSM, creating a complete incident management solution that helps teams prevent more incidents, resolve them faster, and boost productivity with AI-powered features. In other words, you get a unified IT service management platform that can do everything Opsgenie did and much more.

• Seamless Dev and IT Collaboration – The integration isn’t just within JSM. Atlassian has also brought Opsgenie’s on-call and alerting features into Compass, its new developer operations platform. This provides DevOps teams with context-rich alerting embedded in their development ecosystem. Development teams can track components and receive alerts in Compass, while IT teams work in JSM – yet both share the same alert and incident data. The result is better collaboration between development and IT on incidents, since everyone stays on the same page.

• No Additional Licensing for Opsgenie Features – Because Opsgenie’s functionality is now part of the Atlassian platform, you don’t need a separate Opsgenie subscription. Whether you move to JSM or Compass, the alerting and on-call features are included. This can simplify your toolchain and potentially reduce costs (Note: JSM Premium and Enterprise plans include ALL the integrated Opsgenie capabilities).

• Continued Innovation and Support – By migrating to JSM, you are aligning with Atlassian’s strategic direction. Atlassian is investing heavily in JSM and Compass, adding new enhancements like AI-driven alert grouping, automated incident workflows, and other AIOps features to help teams work smarter. These innovations will only be available on the JSM/Compass platform going forward, since Opsgenie standalone will no longer receive updates. Moving to JSM ensures your incident management will evolve with the latest technology and will be fully supported by Atlassian for the long term.

In short, JSM offers a future-proof home for Opsgenie customers. It combines service desk capabilities with the trusted alerting and on-call mechanisms you’re used to, all integrated into the broader Atlassian ecosystem (including Jira Software, Confluence, etc.). Meanwhile, Compass is available for teams that want an internal developer platform with on-call management. Many organizations will benefit from using JSM as the central hub for incidents, while leveraging Compass for developers – and thanks to Atlassian’s unified platform, those two will work hand-in-hand.

How Adroit ESM Solutions Can Ensure a Smooth Transition

Planning an Opsgenie migration can be complex, but you don’t have to do it alone. Adroit ESM Solutions is here to help make your transition painless and efficient. Our team has extensive experience with both standalone Opsgenie implementations and Jira Service Management’s “Team Operations” (the integrated Opsgenie features within JSM). In other words, we’ve helped organizations just like yours get the most out of Opsgenie in the past, and we’ve been early adopters of JSM’s new incident management capabilities.

Here’s how Adroit ESM Solutions can assist with your Opsgenie to JSM migration:

• Assessment of Your Current Opsgenie Setup: We start by reviewing how you’re using Opsgenie today, this includes your alert policies, on-call schedules, escalation rules, team routing, integrations, etc. This helps us map all your critical incident workflows to the equivalent functionality in JSM.

• Customized Migration Plan: Every team is different. We’ll devise a tailored plan to recreate and optimize your incident response processes in JSM (and Compass if needed). Our experts know the ins and outs of JSM’s Team Operations features, ensuring that things like alert rules, rotations, and incident timelines are configured properly in the new system.

• Data and Integration Migration: Adroit ESM can help migrate essential data (such as on-call schedules or integration configurations) from Opsgenie to JSM. We’ll also set up JSM’s integrations to replicate any third-party connections you rely on (like monitoring tools, ticketing, chat apps for incident notifications, etc.), so nothing is lost in the transition.

• Testing and Training We will thoroughly test the new setup to make sure alerts flow as expected and responders are notified correctly. We also provide training for your teams on using JSM for incidents and on-call duties, so your staff can confidently switch over without missing a beat.

• Support and Optimization: Our job isn’t done once you “go live” on JSM. We’ll be there to support you during the cutover, troubleshoot any issues, and fine-tune the configuration to best suit your workflows. Our goal is to not only match your previous Opsgenie functionality, but also to help you take advantage of JSM’s additional features (like linking incidents to problems or changes, using automation, etc.) for even better outcomes.

With Adroit ESM Solutions by your side, you get peace of mind that your incident management will continue running smoothly throughout the migration. We understand the critical nature of on-call alerts and incident response , there’s no room for downtime or mistakes. Our consultants will handle the heavy lifting, following best practices and an ITIL-aligned approach, so you can focus on running your business while we handle the transition behind the scenes.

The clock is ticking for Opsgenie users. June 2025 might seem far off, but proactive planning is key to avoiding last-minute scrambles. By starting your migration to Jira Service Management now, you’ll give your team ample time to adapt to the new platform and unlock its benefits well before Opsgenie’s end-of-support in 2027. Plus, the sooner you migrate, the sooner you can take advantage of JSM’s enhanced incident management features and streamline your operations.

Adroit ESM Solutions is ready to ensure your Opsgenie migration is a success. Don’t risk service interruptions or lost alerts by waiting until the eleventh hour. Let our experts guide you to the next generation of Atlassian incident response tooling with confidence and ease.

Contact our Team today to schedule a consultation about your Opsgenie migration. We’ll discuss your unique needs and outline a migration roadmap tailored to your organization. Together, we’ll make sure you’re fully prepared for Opsgenie’s end-of-life, and set up on Jira Service Management for a future of reliable, efficient incident management. Get in touch with us now – and ensure your team stays ahead of incidents no matter what changes lie ahead!