ADROIT ESM SOLUTIONSSupport

ATLASSIAN, ENGINEERED AROUND YOU

Make Atlassian work
the way your business works.

We design and connect Atlassian around how your teams, services, systems, and data actually work together.

Talk to Adroit See what we solve

THE ENTERPRISE PLATFORM

One platform. Connected.

Connect the teams that run the business, build the solutions, and keep them running.

Connected systems—Microsoft Teams, GitHub, Slack, Google Drive, Salesforce, and SharePoint—feed the Atlassian Teamwork Graph. Above it, shared platform capabilities—Goals, Projects, Atlassian Teams, Assets, and Analytics—support Business, Development, and Operations work, and Rovo spans the whole platform.
Rovo
Search · Understand · Take action

Business

Plan · Request · Align · Deliver

  • Jira
  • Confluence
  • Loom

Development

Build · Collaborate · Ship · Improve

  • Jira Product Discovery
  • Jira
  • Bitbucket

Operations

Monitor · Support · Resolve · Optimize

  • Jira Service Management
  • Customer Service Management
  • Statuspage
  • Goals
  • Projects
  • Atlassian Teams
  • Assets
  • Analytics
Atlassian Teamwork GraphPeople · Work · Knowledge · Tools · Context

CONNECTED SYSTEMS

  • Microsoft Teams
  • GitHub
  • Slack
  • Google Drive
  • Salesforce
  • SharePoint

WHERE ADROIT WORKS

Solve the problems that sit
between teams, systems, and processes.

Sometimes the answer is better automation. Sometimes it’s a stronger integration. Sometimes it’s simply getting two Atlassian products working together the way they should.

01
AUTOMATE

Too much important work still depends on someone remembering to do it.

Turn manual, recurring business processes into reliable Atlassian workflows.

1Maintenance dueSchedule reached
2Asset identifiedEquipment and location found
3Work createdJSM request generated
4Maintenance completedTechnician closes work
Next service scheduledFuture date calculatedSCHEDULED
02
OPERATE

Alerts, services, responders, and incidents don’t behave like one process.

Connect operational context so teams can identify impact, engage the right responders, and restore service quickly.

Alert receivedSignal captured
2Service identifiedAffected service recognized
3Responder engagedRight team notified
4Incident escalatedWork coordinated in JSM
Service restoredPIR initiatedSERVICE RESTORED
03
CONNECT

The process crosses teams, but the context doesn’t.

Connect adjacent business processes so work can move between teams without losing the people, assets, suppliers, locations, or other context behind it.

1EHSSafety, incidents & corrective actions
2Supplier ManagementSupplier & contract management
3Legal & ComplianceReviews, obligations & approvals
4HR / People OperationsEmployee lifecycle & services
FacilitiesMaintenance, inspections & workplace servicesCONNECTED
04
EXTEND

The platform gets you most of the way there — but not all the way.

When configuration isn’t enough, use Atlassian Forge to build the capability the workflow actually needs.

JSM Organization Sync Forge app status screen
CUSTOM FORGE EXTENSIONNative inside JiraBuilt around your workflowUses Atlassian platform servicesBridges gaps between productsExtends what Atlassian can do Built inside Atlassian

FROM COMPLEXITY TO CLARITY

Complex environments don't need more complexity.

The hard part usually isn’t any one Atlassian product. It’s making identity, services, assets, ownership, integrations, and operational handoffs work as one connected system.

Assets
Data Manager

IngestConnect and collect
NormalizeStandardize source data
MatchUnify related records
EnrichAdd context and fill gaps
TransformCreate usable structure
Sync / updateKeep records current
AdaptersPrebuilt adapters
CONNECTED OPERATIONAL MODEL
Business ServiceOperational
ApplicationsBusiness Service depends on Applications
Infrastructure / CIsBusiness Service runs on Infrastructure / CIs
People / OwnersBusiness Service owned by People / Owners
Assets / DevicesBusiness Service supported by Assets / Devices
LocationsBusiness Service located at Locations
Vendors / ContractsBusiness Service provided by Vendors / Contracts

Connected operational context

Bring services, assets, people, and external data into one usable model.

Relationships teams can trust

Make ownership, dependencies, and impact visible where the work happens.

Context-aware automation

Use reliable data and relationships to drive routing, enrichment, and action.

SYSTEM OF WORK

Get more from the platform
you already own.

Atlassian’s System of Work connects strategy, execution, operations, and learning so teams can move from priorities to outcomes with less friction and better context. Start with the platform you already have, then add capability only where it creates real value.

RovoIntelligence across every stage

  1. Align

    Goals and priorities

  2. Plan & Build

    Turn priorities into work

  3. Operate

    Run services and respond

  4. Learn & Improve

    Measure, learn, and adjust

Shared context moves with the work

  • Better alignment

    Work stays connected to priorities.

  • Less fragmented execution

    Teams share context across planning, delivery, and operations.

  • Continuous improvement

    Operational learning feeds the next decision.

Explore System of Work

SERVICE AREAS

Put Atlassian to work
where the business actually runs.

From IT operations to facilities and safety, we design connected workflows around the way teams actually work.

ENTERPRISE SERVICE MANAGEMENT

Multi-site Facilities Operations

Connect preventative maintenance, physical assets, locations, suppliers, and service workflows across dozens of sites.

  • Asset-centric maintenance plans and recurring work
  • Location-aware service workflows
  • Supplier management and two-way email
JSMAssetsAutomationFacilities
Explore Enterprise Service Management
  1. AlertSignal
  2. ResponderTeam
  3. IncidentManagement
  4. PIRReview

IT SERVICE MANAGEMENT

Operations & Incident Modernization

Redesign alert routing, responder ownership, incident escalation, and operational reporting for enterprise teams.

  • Alert routing and responder management
  • Service context and escalation workflows
  • Operational reporting and post-incident review
Team OperationsJSMServicesAnalytics
Explore IT Service Management
  1. ReportIncident / Near Miss
  2. InvestigateRoot Cause
  3. CorrectiveAction
  4. Verify& Close
  • LocationSite / Building
  • AssetEquipment
  • HazardRisk / Category
  • PeopleOwner / Team

ENVIRONMENT, HEALTH & SAFETY

Environment, Health & Safety Operations

Connect safety incidents, near misses, inspections, hazards, investigations, and corrective actions in one Atlassian-native operating model.

  • Structured EHS workflows and investigations
  • Asset and location context for every event
  • Automation, reporting, and compliance tracking
JSMAssetsAutomationConfluenceEHS
Explore Environment, Health & Safety

HOW ADROIT WORKS

Small team. Senior expertise.
Direct involvement.

Adroit stays intentionally small so senior practitioners remain close to the problem from architecture through delivery. The people shaping the solution stay involved in putting it into practice.

Understand before configuring

Start with how the work actually happens, not with the tool.

Use the platform intelligently

Use native capabilities first. Extend or customize only where it creates real value.

Build for what comes next

Design architecture that can evolve as the organization, platform, and operating model change.

About Adroit

LET'S SOLVE THE INTERESTING ONE

Have an Atlassian problem nobody seems to have a good answer for?

Those are usually the interesting ones.

Let's figure it out